FAQs
General Information
What Is Hydrogen water?
Hydrogen water is regular water infused with molecular hydrogen (H₂), known for its antioxidant properties that may offer various health benefits.
How does a Hydrogen Water Bottle work?
Sacred Hydrozen water bottles utilizes advanced electrolysis to infuse molecular hydrogen into your water, enhancing its potential health benefits.
What are the health benefits of hydrogen water?
Potential benefits include antioxidant support, improved energy levels, enhanced recovery after exercise, and better overall wellness.
Product Usage
How do I operate the Hydrozen Surge, Boost or Bliss?
To use our hydrogen water bottles, fill the bottle with purified water, secure the lid, press the power button to turn on and then press the start button to initiate hydrogen infusion. Detailed instructions are available in the user manual that comes with your bottle.
Can I use tap water in my Sacred Hydrozen water bottle?
Sacred Hydrozen water bottles utilizes advanced electrolysis to infuse molecular hydrogen into your water, enhancing its potential health benefits.
How often should I use the hydrogen infusion feature?
Potential benefits include antioxidant support, improved energy levels, enhanced recovery after exercise, and better overall wellness.
Why is there water on the membrane of my new bottle?
Distilled water is added to the membrane upon shipment of your bottle so that our hydrolysis technology works out of the box. We recommend rinsing your bottle 2-3 times before first use.
Maintenance & Care
How do I clean and maintain my Sacred Hydrozen water bottle?
To use our hydrogen water bottles, fill the bottle with purified water, secure the lid, press the power button to turn on and then press the start button to initiate hydrogen infusion. Detailed instructions are available in the user manual that comes with your bottle.
How often should I descale the device?
Descaling frequency depends on usage and water hardness. Generally, performing a descaling process every 4-6 weeks is recommended.
What should I do if my Sacred Hydrozen water bottle is leaking?
Ensure all components are properly assembled and seals are intact. If leaking persists, contact our customer support for assistance at hello@sacredhydrozen.com
Technical Support
The device isn’t turning on; what should I do?
First, check if the battery is charged. If the device still doesn’t turn on, consult the troubleshooting section of the user manual or contact customer support.
How do I know when the battery is fully charged?
Our advanced hydrogen water bottles feature an indicator light that turns green when fully charged. Charging typically takes about 2-3 hours.
Can I replace the battery myself?
The battery is built-in and not user-replaceable. If you experience battery issues, please contact our customer support for assistance.
Warranty & Returns
What is the warranty period for Sacred Hydrozen Hydrogen water bottles?
Sacred Hydrozen hydrogen water bottles come with a one-year limited warranty covering manufacturing defects
What is the warranty period for Sacred Hydrozen Alkaline machines?
Sacred Hydrozen alkaline water machines get free replacement parts, service and online technical support for 1 year after purchase.
How do I file a warranty claim?
Submit a warranty request via email at hello@sacredhydrozen.com, including proof of purchase, a detailed description of the issue, and relevant photos.
What is your return policy?
Returns are accepted under specific conditions. For more details, please refer to our warranty & return policy page.
Shipping & Orders
Do you offer international shipping?
We currently ship our devices to US and Canada. Shipping fees and delivery times vary by location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your shipping address by contacting our customer support promptly.