Shipping, Returns, and Warranty Policy

Warranty Period

• Hydrogen Water Bottles: we offer a warranty period of 1 year for our lineup of hydrogen water bottles.  
• Alkaline Water Machines: get free replacement parts, service and online technical support for 1 year after purchase. Additional shipping fees may apply. Additional shipping fees may apply.

Warranty Coverage

• Manufacturing Defects: Covers malfunctions caused by production or material issues.
• Transport Damage: Covers damage incurred during shipping. Claims must be submitted within 7 days of receiving the product, accompanied by photo evidence.

Warranty Process (Excludes Damage from Customer Resale)

1. Warranty Application: Submit a warranty request via email at hello@sacredhydrozen.com, including proof of purchase, a detailed description of the issue, and relevant photos.
2. Review and Response: Applications will be reviewed within 48 hours, and customers will be notified if the issue qualifies under the warranty program.
3. Handling Method: Qualifying products will be repaired or replaced free of charge. For non-qualifying issues, customers will receive an explanation and the option for paid repair services.

Shipping Costs

• Within Warranty Period: We cover round-trip shipping costs for qualifying warranty claims.
• Outside Warranty Period: Customers are responsible for all shipping costs.

Exclusions

• Damage caused by misuse, improper maintenance, or unauthorized repairs.
• Normal wear and tear from regular usage.
• Damage due to extreme environments or special conditions (e.g., extreme temperatures or chemicals).

Shipping Policy

We strive to ensure safe and timely delivery of your products. In case of transport damage, customers must report the issue within 7 days of receipt and provide photo evidence to hello@sacredhydrozen.com to qualify for coverage.

Returns Policy

Returns are accepted under specific conditions. Please contact our support team at hello@sacredhydrozen.com within the return window for eligibility and further instructions. Products must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are the customer’s responsibility unless the return is due to our error or a warranty-related issue.

Need help?

Contact us at hello@sacredhydrozen.com for questions related to refunds and returns.